Privacy Policy | Locbay

Introduction

This Privacy Policy explains how Locbay OÜ ("Locbay", "we", "us", "our") collects, uses, stores, and protects personal data when you access or use the platform available at https://locbay.com (the "Platform").

Locbay OÜ is a limited liability company registered in the Republic of Estonia. Locbay acts as the data controller for the personal data processed in connection with the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to all users of the Platform, including service providers publishing listings and end users browsing or contacting service providers. It applies solely to data processed by Locbay in connection with the operation of the Platform and does not apply to services provided directly by service providers or to third-party websites or services.

Personal Data We Collect

We may collect and process the following categories of personal data:

identification data such as name or business name;
contact details such as email address, phone number, or messaging contact details where provided;
account information related to registered service provider accounts;
listing content and information voluntarily submitted by service providers;
technical data such as IP address, browser type, device identifiers, and usage logs;
communication data when you contact us or communicate through the Platform.

Payment information is processed solely in connection with fees for platform features, such as paid or upgraded listings. Locbay does not process payments between service providers and end users and does not store full payment card details. Payment data is handled directly by authorised payment service providers.

We do not intentionally collect sensitive personal data.

Purposes of Processing

We process personal data for the following purposes:

to operate, maintain, and improve the Platform;
to enable service providers to publish and manage listings;
to facilitate communication between users;
to process platform-related fees and subscriptions where applicable;
to respond to enquiries, support requests, and communications;
to ensure platform security, prevent fraud, and enforce our terms;
to comply with legal obligations, including those arising under the Digital Services Act.

Legal Bases for Processing

We process personal data based on one or more of the following legal grounds:

performance of a contract or steps taken prior to entering into a contract;
compliance with legal obligations;
legitimate interests pursued by Locbay, such as platform security, service improvement, and fraud prevention;
consent, where required by law.

We may process personal data where necessary to comply with legal obligations under applicable law, including the Digital Services Act, such as handling notices of illegal content, abuse reports, and related moderation activities.

Third-Party Service Providers

We use trusted third-party service providers to support the operation of the Platform, including hosting and infrastructure providers, payment processing providers for platform-related fees, email delivery services, analytics tools, and customer support systems.

These service providers process personal data solely on our instructions and in accordance with applicable data protection laws and contractual safeguards.

International Data Transfers

Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect personal data in accordance with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Account-related data is typically retained for up to six (6) months following account closure. Listing-related data may be retained for a limited period after expiration to support moderation, dispute resolution, and platform integrity. Technical and security logs may be retained for longer periods where necessary for security or legal compliance.

Certain data may be retained for longer periods where required to comply with legal obligations, resolve disputes, enforce our agreements, or support moderation, security, and abuse prevention processes.

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of the Platform, analyse usage, and improve user experience.

Some cookies are essential and cannot be disabled, while others require user consent. Further information about the use of cookies, including categories, purposes, and consent options, is available in our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. While we strive to protect personal data, no system can guarantee absolute security.

Children's Information

The Platform is not intended for children under the age of sixteen (16), or a lower age where permitted by applicable local law. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

Your Rights

Under applicable data protection laws, you may have the right to:

access your personal data;
request rectification or erasure;
restrict or object to processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a supervisory authority.

Requests may be submitted using the contact details below.

Third-Party Links

The Platform may contain links to third-party websites or services. Locbay is not responsible for the privacy practices or content of such third parties. Users are encouraged to review their privacy policies independently.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on the Platform with an updated revision date. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or the processing of your personal data, you may contact us at:

privacy@locbay.com
Locbay OÜ